Q81. An organization communicates only as effectively as do its individual members.
a. True
b. False
Answer
a. True
Q82. Decide _________ by reading the speech aloud and noting where there is a comma or semi-colon, or where you logically pause.
a. phrases
b. time
c. on-the-job
d. None of these
Answer
a. phrases
Q83. Part of practicing your speech out loud, whether with notes or a written draft, is to _________ yourself so that you know your speech takes its allotted time, and no more.
a. time
b. on-the-job
c. fair
d. None of these
Answer
a. time
Q84. Speaking is _________ training.
a. fair
b. clear, simple
c. on-the-job
d. None of these
Answer
c. on-the-job
Q85. Oral communication should furnish a platform for a _________ and candid exchange of ideas.
a. clear, simple
b. presenter, audience
c. fair
d. None of these
Answer
c. fair
Q86. Keep visual aids _________, _________ and uncluttered.
a. presenter, audience
b. clear, simple
c. person, people
d. None of these
Answer
b. clear, simple
Q87. An oral presentation leaves a better scope both for the _________ and the _________ to interact and dispel any doubts instantly.
a. person, speech
b. presenter, audience
c. Clarity, speech
d. None of these
Answer
b. presenter, audience
Q88. An oral presentation on the hand is delivered in _________, and in front of other people.
a. animal
b. factors
c. person
d. None of these
Answer
c. person
Q89. It’s redundant to know your subject and be well organised.
a. True
b. False
Answer
b. False
Q90. Being spontaneous is the best way to prevent nerves from getting the better of you.
a. True
b. False
Answer
b. False
Q91. _________ and skilful use of voice are important in this as sounds may be quite similar and confusing over the phone.
a. Clarity of speech
b. Writing
c. Story telling
d. None of these
Answer
a. Clarity of speech
Q92. Setting up an intranet site is one of the worst ways for small businesses to keep all their workers in the loop and communicate new information.
a. True
b. False
Answer
b. False
Q93. With an instant messaging program, supervisors and managers can see which workers are signed in and at their desks, which ones are in meetings and which ones are out of the office.
a. True
b. False
Answer
a. True
Q94. Networking is the backbone of modern technology, and forms the core of how most business communication is performed today.
a. True
b. False
Answer
b. False
Q95. In cloud computing, documents and programs can be stored in “physical” drives or computers, and can be accessed by any authorised user through ordinary Internet connections, globally.
a. True
b. False
Answer
a. True
Q96. E-mail should replace all face-to-face communication.
a. True
b. False
Answer
b. False
Q97. Business e-mails should be elaborate and explanatory.
a. True
b. False
Answer
b. False
Q98. Whether sending an internal or external e-mail, the subject line should vaguely represent the content of the e-mail.
a. True
b. False
Answer
b. False
Q99. Clear cut messages, _________ content, and _________ subject matter are some of the important business e-mail etiquettes that should be followed unfailingly.
a. brief, purposeful
b. attention, grabbing
c. Surveys, making
d. None of these
Answer
a. brief, purposeful
Q100. Subject should be written concisely and the _________ ones are apt for mass advertising and promotion mailers.
a. Surveys
b. Interviews
c. attention grabbing
d. None of these
Answer
c. attention grabbing
Q101. _________ can be widely disseminated and are the most time-efficient method of collecting information from respondents.
a. Interviews
b. Focus groups
c. Surveys
d. None of these
Answer
c. Surveys
Q102. _________ are useful tools for gathering in-depth information from your stakeholders.
a. Focus groups
b. Interviews
c. descriptive
d. None of these
Answer
b. Interviews
Q103. _________ are useful if you want to gather a lot of information from a group of stakeholders during a short period of time.
a. descriptive
b. Focus groups
c. Raw data
d. None of these
Answer
b. Focus groups
Q104. Interpretation builds on the _________ process by providing or presenting meaning of the data rather than simply summarising the data.
a. Raw data
b. nonverbal
c. descriptive
d. None of these
Answer
c. descriptive
Q105. _________ present statements as they were said by respondents.
a. Raw data
b. nonverbal
c. crucial
d. None of these
Answer
a. Raw data
Q106. The word “etiquette” means forced rules of social behaviour or professional conduct.
a. True
b. False
Answer
b. False
Q107. External appearance or grooming is unimportant because that gives the only the outer appearance of you, to others about your personality.
a. True
b. False
Answer
b. False
Q108. All tattoos must be covered while at work.
a. True
b. False
Answer
a. True
Q109. In general, Middle Eastern cultures, particularly among Muslims, do not see as direct eye contact between the sexes as being appropriate.
a. True
b. False
Answer
a. True
Q110. How and when to make eye contact does not depend on the customs of where you are, who you are with, and the social setting.
a. True
b. False
Answer
b. False
Q111. In business, and social settings making the “right” eye contact involves staring at someone or having a fixed gaze.
a. True
b. False
Answer
b. False
Q112. Body language is _________, but it communicates volumes about you nonetheless.
a. crucial
b. Forced
c. nonverbal
d. None of these
Answer
c. nonverbal
Q113. Facial expressions are _________ in your repertoire of body language.
a. crucial
b. Forced
c. business card
d. None of these
Answer
a. crucial
Q114. _________ smiles signal that you can barely tolerate the other person.
a. business card
b. clarifying
c. Forced
d. None of these
Answer
c. Forced
Q115. A handshake not only makes you look unprofessional, but it could influence a significant business decision, such as whether you strike a big deal or get a new job.
a. True
b. False
Answer
b. False
Q116. You must estimate when the person wants to end the handshake and must do so then.
a. True
b. False
Answer
a. True
Q117. Never research the proper business greeting etiquette of other cultures.
a. True
b. False
Answer
b. False
Q118. When you give someone your _________, you’re introducing yourself on paper.
a. clarifying
b. business card
c. black
d. None of these
Answer
b. business card
Q119. Take a few moments to study the business card, commenting on it and _________ information before putting it away.
a. black
b. punctual
c. clarifying
d. None of these
Answer
c. clarifying
Q120. Traditionally _________ ink is used on white business card stock.
a. black
b. punctual
c. negative, positive
d. None of these
Answer
a. black
Study other mcq set
- Business Communication And Etiquettes Book Practice set 1
- Business Communication And Etiquettes Book Practice set 2
- Business Communication And Etiquettes Book Practice set 3
- Business Communication And Etiquettes Book Practice set 4
Must prepare these important mcq of Business Communication
- Business Communication and Etiquettes mcq set 1
- Business Communication and Etiquettes mcq set 2
- Business Communication and Etiquettes mcq set 3
- Business Communication and Etiquettes mcq set 4
- Business Communication and Etiquettes mcq set 5
- Business Communication and Etiquettes mcq set 6
