This mcq has taken from Business Communication And Etiquettes Book. You should also practice multiple choice question which mention in text book expercise.
Practice objective type question answer of Business Communication And Etiquettes. All these online short question answer from books and very important for online mcq exam and assignment. Then give online quiz for test your knowledge.
View All 2nd Semester NMIMS MCQ with Answer
Business Communication And Etiquettes MCQ for NMIMS
Q1. Communication is derived from the Latin word _________
a. communis
b. interest
c. communication
d. None of these
Answer
a. communis
Q2. Communication brings about unity of purpose, _________, and efforts in an organisation.
a. communication
b. Peter Ferdinand Drucker,
c. interest
d. None of these
Answer
c. interest
Q3. For the triumph on business parameters of forecasting, planning, organizing, instructing, coordinating and controlling, _________ plays a critical role.
a. Peter Ferdinand Drucker,
b. communication
c. on-going;
d. None of these
Answer
b. communication
Q4. Management by Objective was developed by _________
a. on-going
b. directs, peers, boos
c. Peter Ferdinand Drucker
d. None of these
Answer
c. Peter Ferdinand Drucker
Q5. Improving management communication is an uninterrupted and _________ process throughout the organization.
a. on-going;
b. directs, peers, boos
c. Internal-operational
d. None of these
Answer
a. on-going;
Q6. Success in an organization depends on all three spheres of communication: your _________, your _________ and your _________
a. Internal, operational, team
b. External, operational, team
c. directs, peers, boos
d. None of these
Answer
c. directs, peers, boos
Q7. In today’s competitive world, communication skills in business are the most coveted quality of an educated person.
a. True
b. False
Answer
a. True
Q8. Good communication makes good relationships.
a. True
b. False
Answer
a. True
Q9. Listening is a skill that is not a result of learning – it is not “inborn.”
a. True
b. False
Answer
b. False
Q10. _________ is the communication among the business’s workers that is done to enforce the business’s operating plan.
a. External-operational,
b. Internal-operational
c. Formal
d. None of these
Answer
b. Internal-operational
Q11. _________ communication is that part of an organization’s structured communication which is concerned with attaining the organization’s work goals that is carried on with people and groups outside the organization.
a. Formal
b. Informal
c. External-operational
d. None of these
Answer
c. External-operational
Q12. _________ communications are easier to impose, to monitor and to improve.
a. Formal
b. Informal
c. Official
d. None of these
Answer
a. Formal
Q13. Environment is not a cause that interferes with message reception.
a. True
b. False
Answer
b. False
Q14. Noise is an interruption that can creep in at any point of the communication process and make it ineffective.
a. True
b. False
Answer
a. True
Q15. Internal stimuli has a complex influence on how you translate ideas into a message.
a. True
- Noise
Answer
a. True
Q16. The 7 Cs of effective communication are not relevant to both written as well as oral communication.
a. True
b. False
Answer
b. False
Q17. Conciseness does not underline and highlight the main message as it uses excessive and needless words.
a. True
b. False
Answer
b. False
Q18. Courtesy in message entails the message should not show the sender’s expression as well as should respect the receiver.
a. True
b. False
Answer
b. False
Q19. _________ is the disruption or hindrance in communication process anywhere along the way.
a. Repetitive
b. Purposeful
c. Noise
d. None of these
Answer
c. Noise
Q20. _________ messages should be dismissed for effective communication.
a. Purposeful
b. Repetitive
c. verbally
d. None of these
Answer
b. Repetitive
Q21. Communication should be _________ and aimed at an individual.
a. Purposeful
b. verbally
c. receiver’s
d. None of these
Answer
a. Purposeful
Q22. Verbal communication relates to the form of communication in which message is transmitted _________
a. written
b. Both of above
c. verbally
d. None of these
Answer
c. verbally
Q23. To deliver the right message, you must put yourself on the other side of the table and think from your _________ point of view.
a. sender’s
b. receiver’s
c. writer’s
d. None of these
Answer
b. receiver’s
Q24. A good speaker must not understand the listener before talking.
a. True
b. False
Answer
b. False
Q25. Clarity of expression is the aim of oral communication at all times.
a. True
b. False
Answer
a. True
Q26. Words should be chosen carefully and their meaning clarified in the context of usage.
a. True
b. False
Answer
a. True
Q27. In written communication, message cannot be transmitted via email, letter, report, memo, etc. They should only be handwritten.
a. True
b. False
Answer
b. False
Q28. Written communication provides record for every message sent.
a. True
b. False
Answer
a. True
Q29. Written communication does bring instant feedback.
a. True
b. False
Answer
b. False
Q30. Aggressiveness is all about forcing your point on the other person, and can be a show of confidence to the group.
a. True
b. False
Answer
b. False
Q31. People who communicate with a friendly tone and warm smile nearly always have the edge.
a. True
b. False
Answer
a. True
Q32. Whatever goes through the minds without putting any thought into what the person is saying is how one can master verbal interaction.
a. True
b. False
Answer
b. False
Q33. _________ is crucial in maintaining the flow of conversation and for gauging the other person’s response.
a. Eye contact
b. Non-verbal
c. gestures
d. None of these
Answer
a. Eye contact
Q34. _________ signals reflect the situation more accurately than verbal messages.
a. gestures
b. Organisational communication
c. Non-verbal
d. None of these
Answer
c. Non-verbal
Q35. The meaning of _________ can be very different across cultures and regions, so it’s important to be careful to avoid misinterpretation.
a. Organisational communication
b. gestures
c. upward, downward & horizontally
d. None of these
Answer
b. gestures
Q36. _________ is defined as receiving of messages among interrelated individuals within a particular environment or setting to achieve individual and common goals.
a. Organisational communication
b. upward, downward & horizontally
c. exchange
d. None of these
Answer
a. Organisational communication
Q37. Organisational communication takes place _________, _________ & _________
a. exchange, upward, marking
b. Public, relations, marking
c. upward, downward & horizontally
d. None of these
Answer
c. upward, downward & horizontally
Q38. Efficient organisational communication involves knowing how to create and _________ information.
a. Public relations
b. exchange
c. Public relations
d. None of these
Answer
b. exchange
Q39. The structure of an organisation should provide for communication in two distinct directions: downward & upward.
a. True
b. False
Answer
b. False
Q40. Communication that takes place from superiors to subordinates in a chain of command to express subordination is called downward communication.
a. True
b. False
Answer
b. False
Study other mcq set
- Business Communication And Etiquettes Book Practice set 1
- Business Communication And Etiquettes Book Practice set 2
- Business Communication And Etiquettes Book Practice set 3
- Business Communication And Etiquettes Book Practice set 4
Must prepare these important mcq of Business Communication
- Business Communication and Etiquettes mcq set 1
- Business Communication and Etiquettes mcq set 2
- Business Communication and Etiquettes mcq set 3
- Business Communication and Etiquettes mcq set 4
- Business Communication and Etiquettes mcq set 5
- Business Communication and Etiquettes mcq set 6
