Behavioural and Allied Sciences Online MCQ Set 12

QN01. According to agency theory, organizations achieve high levels of performance by aligning ______________

  1. behavioral and output measures.
  2. strategies, goals and actions.
  3. culture with social structure.
  4. the interests of managers with those of owners (shareholders).
Answer

(D)the interests of managers with those of owners (shareholders).

QN02. Assembly-line technology is changing dramatically as organizations ______________

  1. develop new products for the market.
  2. replace human labor with robots.
  3. replace old manually controlled machines with newer machines.
  4. find new markets for their products.
Answer

(B)replace human labor with robots.

QN03. Control system should be flexible so that it remains workable in the case of changed plans, unforeseen circumstances or failures.

  1. Flexible.
  2. Economical.
  3. Motivating.
  4. None of these.
Answer

(B)Economical.

QN04. The feminist perspective contributed which of the following dimensions of power that has previously not been considered by organization theorists?

  1. Domination/submission.
  2. Autonomy/dependence.
  3. Oppressors/oppressed.
  4. Masculine/feminine.
Answer

(D)Masculine/feminine.

QN05. Managers develop each new budget by justifying the projected allocation against its contribution to departmental or organizational goals.

  1. Flexible budgeting.
  2. Top-down budgeting.
  3. Zero-based budgeting.
  4. None of these.
Answer

(C)Zero-based budgeting.

QN06. Cybernetic control systems help organizations realize their strategies by aligning:

  1. behavioral and output measures.
  2. strategies, goals and actions.
  3. culture with social structure.
  4. the interests of managers with those of owners (shareholders).
Answer

(A)behavioral and output measures.

QN07. A job shop is an example of a(n)

  1. repetitive process.
  2. continuous process.
  3. line process.
  4. intermittent process.
Answer

(D)intermittent process.

QN08. Which of the following is not an internal force of change?

  1. technology.
  2. strategy.
  3. workforce.
  4. employee attitudes.
Answer

(A)technology.

QN09. Which of the following is a conflict resolution skill?

  1. Passive listening.
  2. Accommodating.
  3. Active listening.
  4. Avoiding.
Answer

(C)Active listening.

QN10. Which is not a structural factor of organizational conflict?

  1. Goal differences.
  2. Specialization.
  3. Status differences.
  4. Skills and abilities.
Answer

(D)Skills and abilities.

QN11. Which of these would not be a good way to de-escalate a potential conflict situation?

  1. Listening actively.
  2. Showing empathy.
  3. Adopting positive body language.
  4. Using humor or sarcasm.
Answer

(D)Using humor or sarcasm.

QN12. One advantage of conflict is that it

  1. makes problem people go away.
  2. forces one to choose friends wisely.
  3. makes problems go away.
  4. forces problems to be addressed.
Answer

(D)forces problems to be addressed.

QN13. Which of these would be considered inappropriate when confronting unacceptable behaviour?

  1. Showing empathy to show you understand the other person.
  2. Being assertive.
  3. Being threatening.
  4. Stating the consequences of the behavior continuing.
Answer

(C)Being threatening.

QN14. When a conflict is defined, what needs to be attended to in addition to any obvious issues?

  1. The relationship.
  2. Accommodation.
  3. Where the conflict will be resolved.
  4. Evaluation.
Answer

(A)The relationship.

QN15. Which conflict management technique focuses on satisfying mutual interests?

  1. Avoiding.
  2. Forcing.
  3. Collaborating.
  4. Compromising.
Answer

(C)Collaborating.

QN16. One of the advantages of conflict is that it forces you to examine problems and work toward a potential

  1. Experience.
  2. Outcome.
  3. Solution.
  4. Relationship.
Answer

(C)Solution.

QN17. What is the final stage in the escalation of a conflict situation?

  1. Violence.
  2. Anger.
  3. Threats.
  4. Aggression.
Answer

(C)Threats.

QN18. The first stage of conflict resolution is to

  1. define the problem.
  2. analyze the problem.
  3. choose a solution.
  4. think through possible solutions.
Answer

(A)define the problem.

QN19. In order to resolve a conflict situation it is important to develop a sense of trust with the other person by:

  1. Explaining the rules.
  2. Building rapport.
  3. Delivering a gift.
  4. Passing the baton.
Answer

(B)Building rapport.

QN20. Conflict that refers to a disagreement among connected individuals is

  1. personal conflict.
  2. Intrapersonal conflict.
  3. Friendly conflict.
  4. Negative conflict.
Answer

(B)Intrapersonal conflict.

QN21. What is the first stage in the process of a dynamic risk assessment?

  1. Suggest a compromise, avoid confrontation.
  2. Step forward, take control.
  3. Step back, stop and think.
  4. Synchronies responses, liaise with colleagues.
Answer

(C)Step back, stop and think.

QN22. Difficult people who constantly criticize, yet rarely take action to improve things would be in which category?

  1. Negativists.
  2. Indecisive stallers.
  3. Clams.
  4. Complainers.
Answer

(D)Complainers.

QN23. The process by which alliances and contacts are established both inside and outside the organization is known as?

  1. Expert power.
  2. Decision-making power.
  3. Networking.
  4. Reward power.
Answer

(C)Networking.

QN24. Disadvantage of informal Groups ______________

  1. Resistance to change.
  2. Role conflict.
  3. Rumor.
  4. All of above.
Answer

(D)All of above.

QN25. Which empowerment strategy is defined as being appealing to personal values and ideas?

  1. Ingratiation.
  2. Inspirational appeal.
  3. Rational persuasion.
  4. Assertiveness.
Answer

(B)Inspirational appeal.

QN26. Which is not a structural factor of organizational conflict?

  1. Goal differences.
  2. Status differences.
  3. Specialization.
  4. Skills and abilities.
Answer

(D)Skills and abilities.

QN27. Which of these is not listed as type of situational or structural power?

  1. Knowledge power.
  2. Reward power.
  3. Network power.
  4. Decision-making power.
Answer

(B)Reward power.

QN28. Which is not an example of a type of interpersonal power?

  1. Knowledge power.
  2. Legitimate power.
  3. Expert power.
  4. Reward power.
Answer

(A)Knowledge power.

QN29. Which conflict management technique focusses on satisfying mutual interests?

  1. Collaborating.
  2. Compromising.
  3. Avoiding.
  4. Forcing.
Answer

(A)Collaborating.

QN30. Key characteristics of the formal organization ______________

  1. enduring, unless deliberately altered.
  2. top-down.
  3. static.
  4. All of above.
Answer

(D)All of above.

QN31. Which type of conflict occurs when two or more people perceive goals, attitudes, values, and behavior differently?

  1. Intrapersonal.
  2. Interorganizational.
  3. Intragroup.
  4. Interpersonal.
Answer

(D)Interpersonal.

QN32. A person's ability to impose an unpleasant action on another refers to which type of power?

  1. Decision-making power.
  2. Network power.
  3. Coercive power.
  4. Referent power.
Answer

(C)Coercive power.

QN33. Which of the following strategic contingencies refers to the extent to which you perform a function that is vital to the organization?

  1. Nonsubstitutability.
  2. A high degree of centrality.
  3. The ability to cope with uncertainty.
  4. None of the above.
Answer

(A)Nonsubstitutability.

QN34. Which of the following techniques uses variables such as price and promotional expenditures, which are related to product demand, to predict demand?

  1. associative models.
  2. exponential smoothing.
  3. weighted moving average.
  4. simple moving average.
Answer

(A)associative models.

QN35. Forecasts are usually classified by time horizon into three categories

  1. short-range, medium-range, and long-range.
  2. finance/accounting, marketing, and operations.
  3. strategic, tactical, and operational.
  4. exponential smoothing, regression, and time series.
Answer

(A)short-range, medium-range, and long-range.

QN36. An organization seeking to reduce a projected labor surplus must select from a number of possible options aimed at obtaining that objective. This occurs at what step in the human resource planning process?

  1. Goal setting and strategic planning.
  2. Program evaluation.
  3. Forecasting.
  4. Program implementation.
Answer

(A)Goal setting and strategic planning.

QN37. Forecasts used for new product planning, capital expenditures, facility location or expansion, and R&D typically utilize a

  1. short-range time horizon.
  2. medium-range time horizon.
  3. long-range time horizon.
  4. naive method, because there is no data history.
Answer

(C)long-range time horizon.

QN38. Which of the following is not a type of qualitative forecasting?

  1. executive opinions.
  2. sales force composites.
  3. consumer surveys.
  4. moving average.
Answer

(D)moving average.

QN39. What is a phased-retirement program?

  1. Laying off older employees in small batches.
  2. Giving lucrative incentives to a large number of older employees so that they voluntarily retire.
  3. Reducing the number of hours the older employees work.
  4. Giving older employees a certain time limit to voluntarily retire.
Answer

(C)Reducing the number of hours the older employees work.

QN40. The first step in the human resource planning process is:

  1. forecasting.
  2. goal setting. .
  3. program implementation.
  4. program evaluation.
Answer

(A)forecasting.

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