QN1. Which of the following best explains why an employee behaves as s/he does?
a) The environment is the most important consideration in understanding individual employee behavior.
b) Both the environment and individual differences are important considerations in understanding individual employee behavior.
c) Neither the environment nor individual differences are important considerations in understanding individual employee behavior.
d) Employee personality and attitudes are primarily dictated by the environment.
Answer
Answer: b) Both the environment and individual differences are important considerations in understanding individual employee behavior.
QN2. Environmental stressors include
a) Physical factors
b) Economical factors
c) Technological Factors
d) All of the above
Answer
Answer: d) All of the above
QN3. The behavioural outcomes of stress can include
a) Poor memory
b) Absenteeism
c) Burnout
d) Depression
Answer
Answer: b) Absenteeism
QN4. The most popular forms of escape from stress are
a) Drinking Liquor
b) Heavy Eating
c) Smoking
d) All of the above
Answer
Answer: d) All of the above
QN5. Inter personal Intelligence is the ability to
a) Understand other people
b) Understand one self
c) Understand organization
d) None of the above
Answer
Answer: a) Understand other people
QN6. Intra Personal Intelligence is a correlative activity—
a) Turned inward
b) Turned outward
c) Turned around
d) All of above
Answer
Answer: a) Turned inward
QN7. Recognizing emotions of others
a) Empathy
b) Sympathy
c) Understanding self
d) Understanding others
Answer
Answer: a) Empathy
QN8. Listening process is—
a) Leveling
b) Sharpening
c) Assimilation
d) All of the above
Answer
Answer: d) All of the above
QN9. People who go through life watching it around them are
a) Critics
b) Spectators
c) Players
d) None of the above
9. Your five senses and past experiences create your
a) Thoughts
b) Feelings
c) Perception
d) Expectation
Answer
Answer: b) Spectators
QN10. Critics usually have a ___attitude about life.
a) Positive
b) Negative
c) Neutral
d) None
Answer
Answer: b) Negative
QN11. The physical presence but the mental absence of the listener can be defined as—
a) Marginal listening
b) Passive Listening
c) Projective listening
d) Sensitive Listening
Answer
Answer: b) Passive Listening
QN12. Levelling and assimilation takes place in____ Listening.
a) Passive
b) Marginal
c) Active
d) Empathetic
Answer
Answer: a) Passive
QN13. Which is a deterrent to listening Process?
a) Lack of interest
b) Stress
c) Fear
d) All of the above
Answer
Answer: d) All of the above
QN14. ___component represents the beliefs of a person about an attitude object.
a) Affective
b) Cognitive
c) overt
d) None of the above
Answer
Answer: b) Cognitive
QN15. Self esteem has _____interrelated aspects.
a) Many
b) Two
c) No
d) One
Answer
Answer: b) Two
QN16. Absenteeism is an outcome of ___symptoms.
a) Emotional
b) Physiological
c) Behavioural
d) Physical
Answer
Answer: d) Physical
QN17. Behaviour style for handling any situation should be
a) Assertive
b) Non Assertive
c) Aggressive
d) Tactfully
Answer
Answer: a) Assertive
QN18. _____ people attempt to get what they want by making others feel sorry or guilty.
a) Aggressive
b) Manipulative
c) Passive
d) Submissive
Answer
Answer: b) Manipulative
QN19. ____is empathetic Listening.
a) Sympathetic
b) Sensitive
c) Active
d) Projective
Answer
Answer: d) Projective
QN20. Our tendency to seek out the company of others, even if we do not feel particularly close them, is known as
a) Social cognition
b) Relationship
c) Attraction
d) Affiliation
Answer
Answer: a) Social cognition
QN21. Which of the four components of social support does NOT correspond to information-giving or anxiety reduction?
a) Instrumental Support
b) Informational Support
c) Emotional Support
d) Appraisal Support
Answer
Answer: c) Emotional Support
QN22. When compared to people who are less physically attractive, attractive people are viewed as being—
a) More Sociable
b) less assertive
c) High in integrity
d) In Worse Mental Health
Answer
Answer: a) More Sociable
QN23. Characteristics of attitude is
a) Valence
b) Multiplexity
c) Centrality
d) All of the above
Answer
Answer: d) All of the above
QN24. Stressors at workplace is termed as—
a) Organisational Stress
b) Family Stress
c) Physical Stress
d) None of the above
Answer
Answer: a) Organisational Stress
QN25. Eustress is—
a) Good Stress
b) Bad Stress
c) Neutral Stress
d) All of the above
Answer
Answer: a) Good Stress
QN26. Factors affecting Organisational Effectiveness are
a) Overall Performance
b) Productivity
c) Flexibility and Adaption
d) All of the above
Answer
Answer: a) Overall Performance
QN27. Consequences of stress can be
a) Physical
b) Psychological
c) Behavioral
d) All of the above
Answer
Answer: d) All of the above
QN28. The stage of stress where maximum adaption is when the individual restores the equilibrium
a) Alarm
b) Resistance
c) Exhaustion
d) None of the above
Answer
Answer: b) Resistance
QN29.____occurs when we feel insecure, inadequate, helpless or desperate.
a) Eustress
b) Distress
c) Physiological Stress
d) Psychological Stress
Answer
Answer: b) Distress
QN30. There are ___types of Personality
a) Three
b) Two
c) Multiple
d) Four
Answer
Answer: b) Two
QN31. Type ‘b” Personality is
a) Patient
b) Rude
c) Competitive
d) aggressive
Answer
Answer: d) aggressive
QN32._____method does not require the use of judges in scaling the statements.
a) Thurstone Attitude Scale
b) Likert’s Scale
c) Opinion Surveys
d) Interview
Answer
Answer: a) Thurstone Attitude Scale
QN33. ____refers to any incompatibility that an individual might perceive between two or more his attitudes.
a) Cognitive Dissonance
b) Workforce Diversity
c) Behavioural component
d) None of the above
Answer
Answer: a) Cognitive Dissonance
QN34. An atmosphere of objectivity and mutual trust can help reduce
a) Eustress
b) Distress
c) Environmental stress
d) Organisational Stress
Answer
Answer: b) Distress
QN35. In alarm stage, the resistance is—
a) Lowered
b) Exhausted
c) Medium
d) Higher
Answer
Answer: a) Lowered
QN36. Music
a) Effects on attitude
b) Improve morale
c) Increase Production
d) All of the above
Answer
Answer: d) All of the above
QN37. Stress results in
a) Physical deviation
b) Psychological Deviation
c) Behavioral Deviations
d) All of the above
Answer
Answer: d) All of the above
QN38. What is the key word in understanding organization structure?
a) Control
b) Change
c) Process
d) Delegation
Answer
Answer: a) Control
QN39. Organization structures—
a) Affect group behavior more than individual behavior
b) Change rapidly to meet environmental and market changes
c) Contribute positively to organizational performance
d) Can be defined simply as activities that occur regularly
Answer
Answer: d) Can be defined simply as activities that occur regularly
QN40. Which of the following is true of managers in relationship to conflict?
a) Managers generally encourage low levels of conflict because it improves performance, up to a certain point.
b) Managers generally ignore conflict.
c) Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility.
d) Managers show no consistent attitude toward conflict
Answer
Answer:
c) Managers attempt to eliminate conflict because the organization rewards them for keeping conflict out of their area of responsibility.
