Q1: Quality function deployment seeks to b) Build voice of customer into the design of product
a) Build high standard of quality in the product
b) Build voice of customer into the design of product
c) Focus on technical attributes in a process which have a bearing on customer satisfaction
d) None of above
Answer
Q2: The use of models will guarantee the best possible decisions. b) False
a) True
b) False
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Q3: Group Consensus relates to which of the following judgmental forecasting technique? c) Delphi method
a) Sales force
b) Consumer surveys
c) Delphi method
d) Executive opinions
Answer
Q4: Which of the following is not included as an inventory holding cost? a) Annualized cost of materials
a) Annualized cost of materials
b) Handling
c) Insurance
d) Pilferage
Answer
Q5: Which of the following is considered to be a cause of poor U.S. global competitiveness? d) all of the above
a) the tendency to view labor as a cost factor to be minimized
b) decision-making based on short-term horizons
c) weaknesses in technological practice
d) all of the above
Answer
Q6: The organization in India for granting ISO 9000 is a) BIS
a) BIS
b) DGET
c) DGS&D
d) None of above
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Q7: Discrepancy report is used for a) Shipping
a) Shipping
b) Custom clearance
c) Insurance
d) None of above
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Q8: An operating characteristics curve shows c) how the probability of accepting a lot varies with the population percent defective
a) upper and lower product specifications
b) product quality under different manufacturing conditions
c) how the probability of accepting a lot varies with the population percent defective
d) when product specifications don’t match process control limits
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Q9: The concept of cause and effect is used in d) All above
a) The concept of cause and effect is used in Quality circles
b) JIT
c) Multi-functional layout
d) All above
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Q10: Purchase function needs information from d) All above
a) Finance department
b) Stores
c) Quality control departments
d) All above
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Q11: A material requirements plan contains information with regard to all of the following except c) the capacity needed to provide the projected output rate
a) quantities and required delivery dates of all sub-assemblies
b) quantities and required delivery dates of final products
c) the capacity needed to provide the projected output rate
d) inventory on hand for each final product
Answer
Q12: What are the two sources of costs in queuing analysis? b) Arrivals and idleness
a) Arrivals and departures
b) Arrivals and idleness
c) Waiting customers and capacity
d) Equipment breakdowns and departures
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Q13: The minimum record accuracy required for successful MRP is approximately d) 0.99
a) lower than 90%
b) 0.9
c) 0.95
d) 0.99
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Q14: The latest version of ISO 9000 is d) 2015
a) 1985
b) 2000
c) 2005
d) 2015
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Q15: Sark Incorporated is out of stock for a key item, which has a backorder of 200 units. An open order of 750 units is scheduled for arrival on the following Monday. What is the current inventory position at Sark? b) Greater than 0 but less than or equal to 500 units
a) Less than or equal to 0 units
b) Greater than 0 but less than or equal to 500 units
c) Greater than 500 but less than or equal to 750 units
d) Greater than 750 units
Answer
Q16: In a X-bar chart, the constant used for determining control limits is a) D4
a) D4
b) D3
c) A2
d) None of above
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Q17: Most operation produce a mixture of both products and services which of the following business is closest to producing ‘pure’ services b) Counselor/therapist
a) IT company
b) Counselor/therapist
c) Steel company
d) A restaurant
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Q18: Which technique is used in computing seasonal relatives? d) centered moving average
a) double smoothing
b) Delphi
c) Mean Squared Error (MSE)
d) centered moving average
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Q19: A model is an abstraction of reality. a) True
a) True
b) False
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Q20: Capacity utilization is an objective of operations management a) True
a) True
b) False
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Q21: The principal activity in all production operations is to convert inputs into outputs that satisfy consumer wants. a) True
a) True
b) False
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Q22: Moving average method considers all past demands. b) False
a) True
b) False
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Q23: People from different functional areas of an organization in a DMU will always use the same evaluative criteria. b) False
a) True
b) False
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Q24: Environment of uncertainty is a condition in which the probability of all possible outcomes is known. b) False
a) True
b) False
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Q25: Services are intangible in nature. a) True
a) True
b) False
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Q26: Limited rebuy is the approach used in an organizational buying situation when the purchase is moderately important to the firm or the choice is somewhat complex. a) True
a) True
b) False
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Q27: The name Taguchi is associated with robust design. a) True
a) True
b) False
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Q28: The philosophy of zero defects is consistent with the commitment to continuous improvement. a) True
a) True
b) False
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Q29: Seasonal relatives can be used to de-seasonalize data or incorporate seasonality in a forecast. a) True
a) True
b) False
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Q30: Size of site is a factor for territory selection. a) True
a) True
b) False
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Q31: The greater the degree of customer involvement, the more challenging the design and management of operations. a) True
a) True
b) False
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Q32: Forecasts help managers plan both the system itself and provide valuable information for using the system. a) True
a) True
b) False
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Q33: A combination of product and process layout is called an assembly line. b) False
a) True
b) False
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Q34: Straight rebuy organizational purchase situation is characterized by low purchase importance, low choice complexity, the level of the decision-making unit (DMU) at low levels of the organization, a very small DMU, a very brief time to decision, and very limited decision search. a) True
a) True
b) False
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Q35: Ratio of standard deviation to mean is called skewness. b) False
a) True
b) False
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Q36: Lead users tend to accelerate diffusion of information through infrastructure, which is labeled as market push. b) False
a) True
b) False
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Q37: The variation inherent in the process is called chance variation. b) False
a) True
b) False
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Q38: Payments, warranties, delivery dates, as so forth are examples of a purchase’s terms and conditions. a) True
a) True
b) False
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Q39: Exponential smoothing is a method based on time series. a) True
a) True
b) False
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Q40: The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities. a) True
a) True
b) False
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