Q1. You make this sound by —- your tongue from the roof of your mouth and pushing air out of your mouth at the same time in type one.
Answer: b Unstickingb
Q2. Words ending in voiced —- (with sound produced by your vocal chords) are pronounced with a type 2 b edb :
Answer: Phonemes
Q3. In type —- words, the final b sb should be pronounced with air pushed out between the top of your tongue and your top teeth, without using the vocal chords.
Answer: One
Q4. Words ending in voiced phonemes (with sound produced by your vocal chords) are pronounced with a —-
Answer: Type 2 b edb
Q5. Words ending in /t/ and /d/ sounds are type —-
Answer: Three
Q6. —- is what happens when speakers add a sound before (word-initial) within (word-internal) or after (word-final) a word or phrase.
Answer: Intonation
Q7. The classic example of —- is the question-statement distinction.
Answer: Epenthesis
Q8. A schwa sound can be represented by any —-
Answer: Vowel
Q9. The —- is schwa in medium.
Answer: b ub
Q10. Learners of English sometimes consult the language rules of their mother tongue and this sometimes results in error.
(a) True
(b) False
Answer: (a) True
Q11. Epenthesisb is what happens when speakers add a sound only before a word or phrase.
(a) True
(b) False
Answer: (b) False
Q12. A —- is essential for the students, researchers and working managers in todayb s fast moving business environment.
Answer: Presentation
Q13. We can define presentation as an —- using visual electronic aids to discuss new ideas and information with a specific audience in an impressive and convincing manner.
Answer: Oral activity
Q14. The focus is on —- the listeners to buy the ideas that are shared.
Answer: Persuading
Q15. A good guide for the breakdown of a presentation is the —-
Answer: 10/80/10 rule
Q16. The —- should be familiar with the physical environment
Answer: Speaker
Q17. —- should be prepared meticulously and carefully.
Answer: Handouts
Q18. A presentation has a well-defined format.
(a) True
(b) False
Answer: (a) True
Q19. Select any common topic in which you are interested.
(a) True
(b) False
Answer: (b) False
Q20. Length of the script, depending on the time available for presentation.
(a) True
(b) False
Answer: (b) True
Q21. Style of presentation, conversation style or formal speech, simple and lucid or impressive and explanatory.
(a) True
(b) False
Answer: (a) True
Q22. An —- is a meeting in which a job seeker asks for advice rather than employment.
Answer: Informational Interview
Q23. A —- is a method of research used in the social sciences.
Answer: Semi-structured interview
Q24. —- are a method of interviews where questions can be changed or adapted to meet the respondentb s intelligence, understanding or belief.
Answer: Unstructured Interviews
Q25. A —- is a meeting with a problem employee.
Answer: Problem interview
Q26. —- is very important and good grooming is essential. Your hair should be neat and stylish.
Answer: Appearance
Q27. —- gives more away about us than speech.
Answer: Body language
Q28.The interviewer will decide whether he will write down or —- during the interview.
Answer: Tape-record responses
Q29. —- questions allow the interviewee much freedom to answer.
Answer: Open-ended
Q30.A —- is even stronger in direction than a leading question, which may be somewhat subtle.
Answer: Loaded question
Q31. —- interviewers prepare a schedule, or list of questions, in advance.
Answer: Probing Questions
Q32. Which one of the following tasks does customer service not address?
(a) Meeting customer expectations
(b) Listening to customers
(c) Solving problems
(d) Updating products
Answer: (d) Updating products
Q33. Active listening means:
(a) you rehearse how to counter arguments
(b) you concentrate on the customerb s words
(c) you concentrate on company policy
(d) you continue talking
Answer: (b) you concentrate on the customerb s words
Q34. Why should you empathize with your customers?
(a) It helps you monitor their Web activities
(b) It helps you distract them with emotional words
(c) Customers value people who understand their point of view
(d) Customers appreciate impersonal language
Answer: (c) Customers value people who understand their point of view
Q35. What kind of language should you use to empathize with your customers?
(a) b Youb language
(b) b I/web language
(c) Emotional language
(d) opinionated language
Answer: (a) b Youb language
Q36. Which of the following is not a common type of question to ask customers?
(a) Ethical
(b) Closed
(c) Open-ended
(d) Follow-up
Answer: (a) Ethical
Q37. You should ask customers questions to:
(a) avoid a customerb s anger
(b) clarify your understanding
(c) keep your distance
(d) prevent legal problems
Answer: (c) keep your distance
Q38. Which of the following is not a step you should take when denying a customer request?
(a) Rephrase
(b) Explain
(c) Control
(d) Refuse
Answer: (b) Explain
Q39. What should be your goal when denying a customer request?
(a) Avoid disappointing them
(b) Say no as quickly as possible
(c) Protect your companyb s interests
(d) Make sure the customer understands the reasons
Answer: (d) Make sure the customer understands the reasons
Q40. An effective way to deal with an angry customer is to:
(a) blame someone else
(b) express anger yourself
(c) apologize
(d) walk away until the customer is calm
Answer: (c) apologize
Q41. How should you conclude a conversation with an angry customer?
(a) Minimize their problem
(b) Ask open-ended questions
(c) Explain how you will help
(d) Make small talk
Answer: (a) Minimize their problem
Q42. The purpose of informal communication within an organization is to:
(a) Develop language skills
(b) Document procedures
(c) Inform, persuade, and promote goodwill
(d) Establish permanent policy guidelines
Answer: (c) Inform, persuade, and promote goodwill
Q43. Which of the following is not an obstacle to effective information communication?
(a) Poor communication skills
(b) Staff meetings
(c) Competition
(d) Bias
Answer: (b) Staff meetings
Q44. How can you practice active listening?
(a) Turn toward the speaker and make eye contact
(b) Check the time to stay on schedule
(c) Disregard nonverbal signals to focus on the words
(d) Stay on top of your projects by responding to e-mail
Answer: (a) Turn toward the speaker and make eye contact
Q45. What types of questions should you ask to show you are listening to a speakerb s message?
(a) Those that clarify points or vague ideas
(b) Open-ended questions
(c) Closed-ended questions
(d) All of the above
Answer: (d) All of the above
Q46. What does speaking persuasively involve?
(a) Deceiving others into taking action
(b) Guiding others to adopt an idea
(c) Pressuring someone to make a donation
(d) Disregarding the flaws in your idea
Answer: (a) Deceiving others into taking action
Q47. Why should you mirror someone when you are speaking persuasively?
(a) To keep them from getting complacent
(b) To solve problems
(c) To demonstrate your empathy with them
(d) To show them how they look
Answer: (c) To demonstrate your empathy with them
Q48. What is negotiation?
(a) Communicating to identify a mutually
(b) Mimicking the body language and gestures of another person
(c) An obstacle to effective interpersonal communication acceptable solution to a problem
(d) Communicating to plan a meeting
Answer: (a) Communicating to identify a mutually
Q49. What should you do as you look for solutions in a negotiation?
(a) Approach the discussion as if only one person
(b) Discount competing points of view
(c) Eliminate the most difficult solutions can win
(d) Look for common ground
Answer: (d) Look for common ground
Q50. Conflict in the workplace:
(a) should be avoided at all costs
(b) is a normal part of every business
(c) is a signal the business is in trouble
(d) creates customer relation problems
Answer: (d) creates customer relation problems
Q51. What should you do to manage conflict effectively?
(a) Keep communicating
(b) Focus on the problem, not the person
(c) Avoid manipulation and intimidation
(d) All of the above
Answer: (d) All of the above
Q52. The first quality that is looked for in a group discussion is —- quality.
Answer: Leadership
Q53. Clarity of —- is important for a participant
Answer: Thought
Q54. Each candidate is addressed by —- or —- in a group discussion.
Answer: name, number.
Q55. —- is the most important principal of all the strategies to be adopted in a GD.
Answer: Keep It Short and Simple (KISS)
Q56. —- is a very good strategy to be observed at the time of Group Discussion.
Answer: Substantiality point with examples
Q57. —- is not a debate in which you either oppose or support the topic.
Answer: Group Discussion
Q58. Reading the questions first also helps in —- the answers quickly.
Answer: Identifying
Q59. Reading is an ongoing —- process.
Answer: Learning
Q60. Overtime, readers consciously or —- move from one level of reading to the next.
Answer: unconsciously
Q61. The also subconciously begin —- new words and use them in everyday communication.
Answer: picking up
Q62. —- is the capacity to accurately understand the ideas and facts of any written material.
Answer: comprehension
Q63. I have —- European coach to train me .
(a) an
(b) a
Answer: (b) an
Q64. The —- of my country are very humble.
(a) peoples
(b) people
Answer: (a) peoples
Q65. Rajesh does not know any song else than —- one that he sang on your birthday.
(a) a
(b) the
Answer: (b) the
Q66. How —- time is left?
(a) Long
(b) much
Answer: (b) much
Q67. The local public here reads —- newspaper “My Nation”.
(a) A
(b) the
Answer: (b) the
Q68. In the word “the best” , “the” will be read as:
(a) Thu
(b) thi
Answer: (b) thi
Q69. “A” is —- type of article.
(a) Definite
(b) indefinite
Answer: (a) Definite
Q70. —- baby of a cow is called calf.
(a) The
(b) a
Answer: (a) The
Q71. If the weather is fine, we —- prune the bushes.
Answer: shall
Q72. If I —- you, I —- accept the job.
Answer: would
Q73. If I —- (win, won) a prize in the lottery, I could travel to the Far East.
Answer: won
Q74. If it —- (rains, rained) all day and night, there might be a severe flood here.
Answer: rained
Q75. If only she —- him in time, his life might have been saved.
Answer: warned
Q76. If the dog had been —-, it had not bitten the salesman.
Answer: chained
Q77. If the tyre was not —-, they could have arrived earlier.
Answer: punctured
Q78. If he had an —- in the bank, he can cash the cheque.
Answer: account
Q79. If I —- more, I would have invited your friends for lunch.
Answer: cook
Q80. We recognized her at once, —- we had not seen her for years.
Answer: although
Q81. He kept reading —- he fell asleep.
Answer: until
Q82. The moon will rise —- the sun sets.
Answer: as soon as
Q83. It looks —- the train will be late.
Answer: as though
Q84. —- she got her degree, she became a teacher.
Answer: After
Q85. We will not go skiing —- the weather is good.
Answer: unless
Q86. —- he left, he made sure he had his keys with him.
Answer: Before
Q87. —- I told the truth, you would not believe me.
Answer: Even if
Q88. They have known her —- she was a child.
Answer: since
Q89. I must leave now, —- I have a great deal of work to do.
Answer: as
Q90. What shall we do —- it rains?
Answer: supposing
Q91. —- you read this book, you would be sure to enjoy it.
Answer: If
Q92. The door was open, —- we could hear everything.
Answer: so
Q93. I studied more —- he did.
Answer: than
Q94. We packed a lunch, —- we knew we would soon be hungry.
Answer: for
Q95. I will join you, —- the weather is fine.
Answer: providing
Q96. —- he is very busy, he is seldom at home.
Answer: Because
Q97. We must hurry, —- we will be late.
Answer: or else
Q98. I have both respect —- admiration for them.
Answer: and
Q99. Hardly had I finished reading over the problem, —- the answer leapt to my Notes mind.
Answer: when
Q100. It will rain either today —- tomorrow.
Answer: or
Q101. He could not decide whether to tell the truth —- keep silent.
Answer: or
Q102. It was not only a beautiful day, —- the first day of Spring.
Answer: but also
Q103. If you follow the instructions, —- you should have no difficulty.
Answer: then
Q104. He is neither proud —- condescending.
Answer: nor
Q105. What with one thing —- another, it was very late by the time we left the house.
Answer: and
Q106. No sooner had I opened my eyes, —- I remembered where I was.
Answer: than
Q107. Scarcely had I heard the news, —- my friend arrived.
Answer: when
Q108. I do not know whether he has seen the movie before —- not.
Answer: or
Q109. I would rather wait here —- risk missing the bus.
Answer: than
Q110. She could find the book neither at the Library, —- at the bookstore.
Answer: nor
Q111. No sooner had I opened the window, —- a butterfly flew into the room.
Answer: than
Q112. The crowd was both large —- enthusiastic.
Answer: and
Q113. Extreme old age when a man behaves like a fool
(a) Imbecility
(b) Senility
(c) Dotage
(d) Superannuation
Answer: (c) Dotage
Q114. That which cannot be corrected
(a) Unintelligible
(b) Indelible
(c) Illegible
(d) Incorrigible
Answer: (d) Incorrigible
Q115. The study of ancient societies
(a) Anthropology
(b) Archaeology
(c) History
(d) Ethnology
Answer: (b) Archaeology
Q116. A person of good understanding knowledge and reasoning power
(a) Expert
(b) Intellectual
(c) Snob
(d) Literate
Answer: (b) Intellectual
Q117. A person who insists on something
(a) Disciplinarian
(b) Stickler
(c) Instantaneous
(d) Boaster
Answer: (b) Stickler
Q118. State in which the few govern the many
(a) Monarchy
(b) Oligarchy
(c) Plutocracy
Answer: (b) Oligarchy
Q119. Autocracy: A style in which a writer makes a display of his knowledge
(a) Pedantic
(b) Verbose
(c) Pompous
(d) Ornate
Answer: (a) Pedantic
Q120. A report prepared at regular intervals is called —-
Answer: Periodical
Q121. A report prepared about the growth of the organization is called —-
Answer: Progress
Q122. Reports not prepared on a routine basis are called —-
Answer: Special
Q123. Primary research uses already published data.
(a) True
(b) False
Answer: (b) False
Q124. In-depth interview is one of the methods of primary research.
(a) True
(b) False
Answer: (a) True
Q125. Primary research is relatively expensive.
(a) True
(b) False
Answer: (a) True
Q126. For conducting primary research, planning is not necessary.
(a) True
(b) False
Answer: (a) True
Q127. Secondary research is relatively expensive.
(a) True
(b) False
Answer: (b) False
Q128. Secondary research may use internal or external data.
(a) True
(b) False
Answer: (a) True
Q129. Published dates are always authentic and genuine.
(a) True
(b) False
Answer: (b) False
Q130. Internet is one of the sources of internal data
(a) True
(b) False
Answer: (b) False
Q131. Reports may be Business Reports or —-
Answer: Academic Reports.
Q132. A —- may be informational in nature; not necessarily based on a live research. A summer project report records the findings and results of an actual project done within done with in a given time.
Answer: Business Report
Q133. The —- of the project proposal is to allow the student to place the proposed study within a coherent, organized framework, which also standardized.
Answer: purpose
Q134. The primary purpose of the summer project report is to —- the studentb s capability to make effective use of research methods appropriate to the problem and to develop and handle evidence satisfactorily.
Answer: demonstrate
Q135. The —- report should conclude with the recommendations developed from the analysis and findings of the study.
Answer: summer project
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