Answer
Researcher and advisor Karl-Erik Sveiby and others have illustrated knowledge management as the management of an organization’s insubstantial assets. There are three types of insubstantial assets:
- External: relationships, brand names, reputation, and image
- Internal: patents, concepts, models, and processes
- Individual: skills, education, experience, and values.
The role of knowledge management has typically been seen as the conversion of individual assets – those connected with the employees – into internal assets – those preserved by the organization.
