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Answer:
The Consumer Protection Act, 1986 is a milestone in the history of socio – economic legislation in India. It is the most progressive and comprehensive regulations formulated to safeguard the interest of consumers in the country. It was enacted after an in-depth study of Consumer Protection Laws in several countries and in consultation with representatives of consumer bodies, trade and industry and extensive discussions within the government. The Act Attempts to give consumers complete protection from malpractices of manufacturers, producers, suppliers, wholesalers and retailers. The Act is designed to make available, inexpensive and speedy justice to the consumer.
It is an Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and for matters connected therewith.
The Consumer Protection Act was passed in December 1986 and came into force in April 1987. The Act is in force to whole of India except the state of Jammu and Kashmir. It was amended in 1991, 1993 and 2002 (effective from March 15, 2003) to make it more functional and purposeful. Remedy for consumers under this Act is through an effective three-tier quasi-judicial mechanism comprising of the District Forum at the grass root, State Commission at the State Level and National Commission at the apex.
At present, there are 35 State Commissions and One District Forum in each district of the country. The State governments are accountable for setting up the district forums and the State Commissions. The Government of India has declared ‘24December’ as the ‘National Consumer Day’ as it was on that date then President of India had given his consent to the enactment of this historic Act. Besides this, ‘15 March’ is observed as ‘World Consumer Rights Day’.