MS-053: Production / Operations Management last 3 yrs paper
June,2020
- (a) Discuss in brief the scope of operations management
(b) The Internet has altered the way companies compete in the marketplace. Name ten ways that bank compete for customers.
- . (a) List some factors that can affect productivity and some ways that productivity can be improved.
(b) A proper forecast should fulfill specific requirements. What are some of the consequence of poor forecasts? Explain.
- (a) Explain, what quality function deployment is and how can it be useful?
(b) Discuss in detail the concept of group technology and its importance in operations management.
- (a) What are the primary uses of time study information? Discuss in detail.
(b) Contrast the meanings of Job enlargement and Job enrichment.
- (a) Define the term quality as it relates to products andr as it relates to services. Discuss the determinants of quality.
(b) Discuss in detail Type I error and Type II error. Classify each of the following as either a Type I error or a Type II error:
- Putting an innocent person in Jail
- Releasing a guilty person from Jail
- Eating (or not eating) a cookie on the floor.
- Not seeing a doctor as soon as possible after ingesting poison.
- (a) List the eight wastes according to lean philosophy.
(b) Discuss the relationship between preventive maintenance and quality.
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