Project Report on BPO Industry in India


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Details about Project Report

Project FAQ – Must Read
Total Pages = 60
Format – DOCX
Synopsis – Yes
Viva Example Question- No
Delivery – Instant Downloadable

Suitable for Distance Learning management program.

This synopsis and project report is suitable for amity distance learning courses, nmims, ignou mba bba courses, scdl distance courses, isbm,imt cdl courses and others university/institute courses.




Chapter 1           INTRODUCTION

An organization entering into contract with another organization to operate and manage one or more of its business processes…continued…

Chapter 2           OBJECTIVE AND SCOPE

  • To explain the Business Process Outsourcing (BPO)
  • To discuss the various drivers and challenges of Indian Business Process Outsourcing (BPO) Industry
  • To analyse the competition of India with other countries regarding Business Process Outsourcing (BPO) industry
  • To understand the drive of Business Process Outsourcing (BPO) in India


The business environment is changing in recent years and is affecting business all over the world. The various businesses are looking for a way to minimize the cost, so the profit can be maximised. This will ensure business growth and sustainability. Hence many international companies are adopting the outsourcing in order to minimize the cost where there is less competence…continued…

Chapter 4           METHODOLOGIES

Mix method research use both qualitative and quantitative methods. This shows that researcher may take quantitative data and qualities it, then can be converted into narrative and analysed as quantitatively. Whereas quantities the qualitative data and convert into numerical code and can be used for statistical analysis…contd..

Chapter 5           DATA COLLECTED

Primary data collection:

The primary data for this case study has been collected through the qualitative interview, document study and questionnaire….contd..

Chapter 6           DATA ANALYSIS

The researchers concluded through discussion that in fact outsourcing system enables organizations to contract with other companies (vendors) to get better expertise of some core functions of their processes, so they can focus their other portable tasks and save money..contd.

Chapter 7           FINDINGS

This study is written about business process outsourcing and its implementation in India. To meet the criteria this purpose researcher adopted case study methodology and used Genpact case study. Findings are listed below:

Chapter 8           RECOMMENDATIONS

The Indian BPO industry is still in building stages of consolidation and executives needs to rebrand itself in terms of value, sustain competitive edge and cost effectiveness. It has the power of cost effectiveness as compared to competitors but it will not stay longer, to overcome the need to drive by technical skills and quality.

Chapter 9           CONCLUSIONS

Outsourcing refers to the process of delegating non-core functions to an external resource or organization that can deal task in an effective manner…contd..



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