LS0998: The Banking industry being a


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Question: The Banking industry being a
‘service industry’, customer service is an important aspect of the Retail Banking setup. This is true for commercial/retail banks as well central banks and the regulators/government. Discuss the following questions that affects the customers to a large scale in the retail banking setup

a. There has been considerable debates on who is better in providing better customer service, public sector banks or private banks. Who do you think is better and why? What should the other type of bank do to better themselves on customer service?

b. With the increasing emphasis on Digital/ E-payments, incentives/concessions provided to make non-cash transactions through digital modes, highlight the various risks that customers may face in availing these modes of financial transactions.

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