LS0916: Strive Mutual Funds is planning to have a series of training for their customer service executives. These employees have to deal with client queries and update the transactions of customers in their online accounts. Customer satisfaction scores have been dipping down. There is also a crunch of work-force. Prateek, the HR head has to consider various on-the-job techniques that can be utilized for the work-force. Discuss any 4 on-the-job techniques that can be considered for the executives

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Question: Strive Mutual Funds is planning to have a series of training for their customer service executives. These employees have to deal with client queries and update the transactions of customers in their online accounts. Customer satisfaction scores have been dipping down. There is also a crunch of work-force. Prateek, the HR head has to consider various on-the-job techniques that can be utilized for the work-force. Discuss any 4 on-the-job techniques that can be considered for the executives.


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