LS0914: As the newly appointed CRM Head for Hero Motocorp, you have been tasked to implement a brand new CRM program in your organization

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Question: As the newly appointed CRM Head for Hero Motocorp, you have been tasked to implement a brand new CRM program in your organization.

a. What would be the best CRM implementation strategies that you will follow for your business?

b. What aspects of application architecture would you consider while implementing CRM at Hero?


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