LS0801: A leading FMCG company in India decides to train its entire population of employees and managers to provide “Legendary Customer Service.” Suggest and explicate a design for evaluating the impact of such a massive training effort

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Question: A leading FMCG company in India decides to train its entire population of employees and managers to provide “Legendary Customer Service.” Suggest and explicate a design for evaluating the impact of such a massive training effort.


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