Dissertation on ERP Impact in Supply Chain Management



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ERP Impact in Supply Chain Management


ERP or Enterprise Resource Planning is a system that encompasses a range of functions that help in completing various tasks among various fields in an organization. ERP manages various functions that are integrated within an organization which together help an organization achieve its objectives (Shehab, E. M., Sharp, M. W., Supramaniam, L., & Spedding, T. A. 2004).


Literature Review

Supply Chain Management is considered one of the most interactive arms of the organization. Under this division, the company needs to interact with various parties like the suppliers, transporters, warehouse owners etc. Hence, it is important to organize the network of supply chain and also streamline the working of this division…contd..

Problem Statement

The problem outlined in this study and solved upon is that Supply Chain Network is not properly organized and needs to be made so through the use of ERP systems.

Need for the Research

As mentioned above, the basic problem raised in the study is that the various functions of the organization are not integrated with the Supply Chain network. …contd.


The study is undertaken in order to achieve the following objectives:

  • To integrate ERP in the Supply Chain Management Network
  • To make the employees and other parties aware of the benefits of integration of all systems with Supply Chain Management
  • To increase Product/Service quality and customer satisfaction
  • To streamline functions of various parties involved in the Supply Chain network
  • To facilitate cooperation and coordination among various parties involved in the supply chain network

Research Methodology

Type of Research: The type of research conducted in this study is Qualitative research. The study is done to find out the effects of ERP systems on Supply Chain Management networks and the corresponding changes in quality of work.

Sample Size: The size of the sample taken in the research is 50 employees along with 3 Managers and 3 vendor parties that the organization is linked with.

Research Instruments: The various research instruments used in this study are Questionnaires, Documentation and Interviews.

Method of Analysis: The method of analysis used in the study is a qualitative method as the changes in quality are measured due to a change in the systems.

Sources of Data

The primary sources of the data collected are as follows:

  1. Employees of the organization
  2. Suppliers and vendors of the organization
  3. Supply Chain managers
  4. Experts
  5. Questionnaires

The secondary sources include:

  1. Internal Documentation
  2. External Documentation and governmental records


In order to collect the data, the techniques of interviews and investigations have been used on the employees and other persons related to the organization.

Expected Outcome of the study

The research study will help to integrate the ERP systems in the Supply Chain Management. The following can be expected as the various outcomes of this study:

  • Increase in sales of product due to increased quality
  • Increase in production due to increased coordination
  • Reduction in lead time from suppliers
  • Measurable increase in quality of product


Akkermans, H. A., Bogerd, P., Yücesan, E., & Van Wassenhove, L. N. (2003). The impact of ERP on supply chain management: Exploratory findings from a European Delphi study. European Journal of Operational Research146(2), 284-301.

Arik Ragowsky, T. M. S. (2002). Enterprise resource planning. Journal of Management Information Systems19(1), 11-15.

Burke, G. J., & Vakharia, A. J. (2004). Supply chain management. The internet encyclopedia.

Shehab, E. M., Sharp, M. W., Supramaniam, L., & Spedding, T. A. (2004). Enterprise resource planning: An integrative review. Business Process Management Journal10(4), 359-386.

Wieder, B., Booth, P., Matolcsy, Z. P., & Ossimitz, M. L. (2006). The impact of ERP systems on firm and business process performance. Journal of Enterprise Information Management19(1), 13-29.

Yang, C., & Su, Y. F. (2009). The relationship between benefits of ERP systems implementation and its impacts on firm performance of SCM. Journal of Enterprise Information Management22(6), 722-752.

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