AID21879: Case Study – Mercure, a famous hotel chain in India is losing its market share to its peers. The major reasons contributing to the same is that there is a lot of conflict in the organization due to which correct and timely decisions are not being taken. The company has hired you as a consultant to understand and solve this issue.
a. Explain the different types of Conflicts that can arise in an organization?
b. Explain what strategies can be used by Mercure to resolve these conflicts?
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