AID18873 ABC limited is a two year old start up dealing with providing call support services on behalf of various organisations to its customers.

Category:

ABC limited is a two year old start up dealing with providing call support services on behalf of various organisations to its customers. The support is provided in the areas of product use, installation, warranty and other services. The support staff receives trainings about handling various queries from the respective organisations and then they are provided with required hardware set ups at home to attend calls for assistance from their existing customers. Calls are recorded for monitoring and the organisations review these occasionally to check performance, other than this no performance review as such happens. ABC limited wants to set up a Performance Appraisal process in its organization in which employees’ performance should be rated by respective organisations and also by ABC limited.
a. In the given scenario what are the challenges in rating employee performance? (5 Marks)
b. If you were asked to, how would you go about setting up a performance appraisal process at ABC Ltd? (5 Marks)
Solution Coming Soon