AID18861 The consumer durable industry is a good example wherein the businesses involve both manufacturing as well as service operations.

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The consumer durable industry is a good example wherein the businesses involve both manufacturing as well as service operations. The sold products are evaluated by the customers and rated highly based on the after sales ‘service’ that the seller provides. With reference to the consumer durable industry discuss the following aspects of service operations
a. Discuss the elements that need to be planned in a Service Framework.
b. What are the challenges faced by the Service Managers who manage these service operations?
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