AID18854 Prime services, an electricity distribution company, wants to change their somewhat complacent culture to a more agile and customer centric culture.

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Prime services, an electricity distribution company, wants to change their somewhat complacent culture to a more agile and customer centric culture. The two organizations are very different in terms of their culture. What steps will you suggest helping Prime services to change their organizational culture? Does a leader have any role to play in organizational change? (10 Marks)
Amentus, a telecommunications company wants to inculcate the rich culture in their employees. What are the ways by which employees can learn the organizational culture? Justify. (5 Marks)
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