AID18794: A newly refurbished mall post the lockdown is bearing a beautiful look to it. But the owners are not sure whether they have been able to create the right Service Environment.

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AID18794: A newly refurbished mall post the lockdown is bearing a beautiful look to it. But the owners are not sure whether they have been able to create the right Service Environment.
a. Can you as a consultant guide them on the same using the Mehrabian Russel Stimulus Response Model (5 Marks)
b. Can you as a consultant guide them using the Russel Model of Affect (5 Marks)

Answer Blurr Actual Answer after purchase