Academic MBA Question:
Q: The Restaurant business is a good example wherein the businesses involve service operations with utmost customer satisfaction. The ‘sold products’ are evaluated by the customers and rated highly based on the ‘service’ that the seller provides. With reference to the Restaurant setup discuss the following aspects of service operations. (a) Discuss the elements that need to be planned in a Service Framework. b. What are the challenges faced by the Service Managers who manage these service operations?
Academic Assignment Answer:
