Academic MBA Question:
“I want to have full control over maintenance of our core banking solution as it is critical for the day-to-day operations of the bank.” Mr. Jagtap, CIO of Acme Bank was very assertive in response to the suggestion of outsourcing of maintenance work. “Outsourcing does not necessary mean giving away the control.” Ms Indu Tiwari argued. As a management consultant from renowned Manjerakar & Associates, she was well trained to handle the objections to her recommendations. “What specific issues do you see in this case?” Her question got a prompt reply from Mr. Jagtap, “quality and data security”.
a. How will Ms Indu Tiwari respond to the issue of quality?
b. How will Ms Indu Tiwari respond to the issue of data security?
Academic Assignment Answer: