Academic MBA Question:
Nmims assignment help – Greencloud is a reputed Air Conditioner manufacturer for more than four decades now. They recently came up with a new design in air conditioners which could be moved from one place to the other. During the installation of one of such air conditioners, the customer service agent encounters a conflict on installation of a particular part with the customer. The customer happens to prove himself right and produces an evidence of the e-catalogue he had referred while buying from the e-commerce website. On asking the agent about his unawareness of the installation of the particular part, he replied that they are right away sent for service calls after product launches without a formal training and all the knowledge that they gather is from various tech and social media websites.
- What according to you is the root cause of the problem and what could be the other possible repercussions of the same.
- What kind of action plan do you suggest in the above case
Nmims assignment help answers