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Academic MBA Question:

NMIMS Assignment Question: You have decided to open a 3-star hotel property in Surat by the name “Comfort Inn”?

You wish to pursue a very unique strategy when it comes to Customer Satisfaction by introducing a “Service Guarantee” policy. Design an effective Service Guarantee policy & set the criteria for it too along with enlisting of benefits of incorporating such a policy.


Academic Assignment Answer:

Single Question and Answer