AID17340: Devesh Agarwal is the HR Manager at Big Mart Ltd which has retail stores across India.

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AID17340: Devesh Agarwal is the HR Manager at Big Mart Ltd which has retail stores across India. The company is 5 years old and has 25 retail stores in metro and small cities and towns. The stores specialize in end to end products ranging from Apparels, furniture to groceries and more (ref like a Big Bazaar and Food Bazaar). The company has just recently made profits of 10 crores. Devesh is considering implementing the Balanced Score Card (BSC) for the company as he believes the BSC can play an important role in the company’s growth. Design a Balanced Score Card for the company covering 2 examples each in the Financial, Customer, Business Process and Learning & Growth quadrants.
Answer:
Introduction
Big Mart Ltd can be considered under hypermarket, discount department store and groceries store. This is a kind of retail chain store that offers all kind of products with different variety under the same roof to the customers. Hyper-markets are referred to as the big-box stores which include within them the departmental store as well as a supermarket…continued.
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