AID17339: Radhika Chopra is working at Mukta Technologies Ltd as a telecaller in the call centre that accounts for the US business. Radhika has been an excellent performer and always exceeds her targets. Since the past 6 months, Radhika’s mother has been diagnosed with a terminal illness and this has taken a toll on Radhika. She often gets into arguments with her colleagues and also has been unable to achieve her targets. While her team members were earlier supportive they are now finding it difficult to cope and have escalated the matter to Rajeev Chandan (Head of the Business). Rajeev decides to have a coaching conversation to help Radhika. Assuming you are Rajeev, how would you coach Radhika and guide on some solutions?
Introduction: Telecom sector companies require continuous dealing with consumer problems of network connection as well as many other issues. These companies need to have employees who have higher patience levels to manage the customers with calm and composed mind…. continue..You can download complete assignments after payment.
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