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Q1: Most day-to-day decisions in business are nonprogrammed decisions

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Answer: Wrong – False

Q2: Most organizations have some kind of socialization program to help new employees learn the values, norms, and culture of their organization

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Answer: Correct – True

Q3: Motivation determines a person’s level of effort

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Answer: Correct – True

Q4: Negative reinforcement can create a very unpleasant work environment

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Answer: Correct – True

Q5: Negative reinforcement is administering an undesired or negative consequence when dysfunctional behaviour occurs

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Answer: Wrong – False

Q6: Noise is anything that hampers the communication process

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Answer: Correct – True

Q7: Non-programmed decision making occurs when there are no ready-made decision rules that managers can apply to a situation

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Answer: Correct – True

Q8: Obstacles to change can be found at all levels of the organization

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Answer: Correct – True

Q9: Often, individual ethics lead people to different ethical decisions

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Answer: Correct – True

Q10: Only the founding managers of the organization have influence over the kinds of values and norms that develop in an organization

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Answer: Wrong – False

Q11: Organizational control procedures can give managers feedback about the quality of products produced by the organization

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Answer: Correct – True

Q12: Organizational culture is an externally imposed system of constraints on the behaviour of the workers within an organization

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Answer: Wrong – False

Q13: Organizational initiation is the process by which newcomers learn an organization’s values and norms to perform effectively

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Answer: Wrong – False

Q14: Organizational structure determines how an organization’s resources can best be used to create goods and services

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Answer: Correct – True

Q15: Organizations decrease their efficiency when they reduce the amount of resources they use to produce goods and services

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Answer: Wrong – False

Q16: Organizations that use a global strategy typically customize the product to meet the needs of customers in different countries

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Answer: Wrong – False

Q17: Output control methods are good for motivating employees, but behaviour control methods are not good for motivating employees

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Answer: Wrong – False

Q18: Outsourcing uses other organizational departments to produce goods and services

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Answer: Wrong – False

Q19: Pay can be a motivational tool when it is linked to performance

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Answer: Correct – True

Q20: Paying employees high wages is more compatible with an organization pursuing a low-cost strategy than an organization pursuing a quality strategy

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Answer: Wrong – False

Q21: People working in teams do not produce more than would have been produced from a combination of individual efforts

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Answer: Wrong – False

Q22: Perceptual biases can help effective communication

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Answer: Wrong – False

Q23: Performance assessment evaluates which employees need training and development and what type of skills or knowledge they need to acquire

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Answer: Wrong – False

Q24: Personality tests assess the degree to which job applicants have the necessary skills for successful job performance

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Answer: Wrong – False

Q25: Planning involves setting goals but not setting strategy

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Answer: Wrong – False

Q26: Planning takes place at the corporate level and the business level of the organization, but not at the functional level of the organization

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Answer: Wrong – False

Q27: Poor economic conditions make environments more complex, and managers’ jobs more difficult and demanding

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Answer: Correct – True

Q28: Refreezing is required if changes are to be permanent

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Answer: Correct – True

Q29: Research has found that charismatic leaders led more profitable companies

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Answer: Correct – True

Q30: Research indicates that women tend to be more participative as leaders than men

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Answer: Correct – True

Q31: Resources are assets such as people, machinery, and information

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Answer: Correct – True

Q32: Restraining forces direct behaviour away from the status quo

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Answer: Wrong – False

Q33: Rivalry between companies is potentially the most threatening force with which managers must deal

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Answer: Correct – True

Q34: Routine decision making following established rules is called programmed decision making

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Answer: Correct – True

Q35: Satisficing is searching for the optimal solution to a problem

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Answer: Wrong – False

Q36: Sexual harassment does not occur very frequently in the workplace

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Answer: Wrong – False

Q37: Shared rules of conduct that most group members follow are known as group norms

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Answer: Correct – True

Q38: Single-use plans are developed primarily to handle programmed decision making situations

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Answer: Wrong – False

Q39: Social responsibility refers to a manager’s duty to make decisions that promote the well-being of shareholders and employees only

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Answer: Wrong – False

Q40: Some 30% of Canadian employees are unionized which presents additional challenges to management

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Answer: Correct – True

Q41: Some managers who possess the traits of trait model leadership are not effective leaders, while some who do not posses all the traits are effective leaders

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Answer: Correct – True

Q42: Span of control is the number of subordinates who report directly to a manager

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Answer: Correct – True

Q43: Strategic human resource management is the process by which managers design the components of a human resource system to be consistent with each other

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Answer: Correct – True

Q44: Strategy implementation involves creating a vision

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Answer: Wrong – False

Q45: The activities in which managers engage in order to create a pool of qualified candidates for a position are known collectively as the selection process

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Answer: Wrong – False

Q46: The authority that a manager has that is based on the manager’s position in the organization’s hierarchy is known as expert power

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Answer: Wrong – False

Q47: The challenges of managing within government departments can be quite different from the challenge of managing in publicly held organizations

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Answer: Correct – True

Q48: The communication medium that is highest in information richness is e-mail

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Answer: Wrong – False

Q49: The complexity of the external environment is a function of the age of the organization

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Answer: Wrong – False

Q50: The concept of organizational language includes not only spoken language, but also material symbols and the degree of formality in communications

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Answer: Correct – True

Q51: The corporate-level plan indicates in which industries and national markets an organization intends to compete

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Answer: Wrong – False

Q52: The degree to which members of a group are attracted to the group is called group cohesiveness

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Answer: Correct – True

Q53: The ethics liaison monitors an organization’s practices and procedures for ethics violations

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Answer: Wrong – False

Q54: The first step in the control process is to evaluate the results in terms of the performance standards

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Answer: Wrong – False

Q55: The general environment considers factors such as demographic, political, and legal forces on the organization

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Answer: Correct – True

Q56: The higher the barriers to entry in an industry, the greater is the threat of competition

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Answer: Wrong – False

Q57: The implementation of strategy may involve radical redesigning of organizational structure

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Answer: Correct – True

Q58: The importance of planning, organizing, leading, and controlling will change depending on the level of management that a manager occupies

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Answer: Correct – True

Q59: The last step in a SWOT analysis is to identify the organization’s internal strengths and internal weaknesses

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Answer: Wrong – False

Q60: The last step in the planning process is to determine the organization’s mission and goals

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Answer: Wrong – False

Q61: The least powerful form of behaviour control is direct supervision of a subordinate by a manager

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Answer: Wrong – False

Q62: The likelihood of a manager making an error in judgment is much greater in programmed decision-making than in nonprogrammed decision-making

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Answer: Wrong – False

Q63: The medium that is highest in information richness is personally addressed, written communication

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Answer: Wrong – False

Q64: The more complex the organization, the less important the use of cross-functional teams becomes to the organization

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Answer: Wrong – False

Q65: The most commonly used financial performance measure in organizations is the debt-to-equity ratio

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Answer: Wrong – False

Q66: The most motivating goals are those that are hard, but not impossible, to attain

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Answer: Correct – True

Q67: The optimum decision is the most appropriate in light of what managers believe to be the most desirable consequences for society

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Answer: Wrong – False

Q68: The outcome of leadership is a high level of motivation and commitment among organizational members

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Answer: Correct – True

Q69: The planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently is known as management

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Answer: Correct – True

Q70: The process by which managers monitor and regulate the organization in order to determine if the organization is operating efficiently and effectively is known as planning

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Answer: Wrong – False

Q71: The process by which managers share performance appraisal information with their subordinates is known as performance feedback

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Answer: Correct – True

Q72: The process that managers use to select the goals for the organization is known as organizing

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Answer: Wrong – False

Q73: The purpose of development activities within an organization is to teach current employees how to perform their current jobs

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Answer: Wrong – False

Q74: The research evidence that a manager’s performance of both employee-centred behaviours and job-oriented behaviours results in effectiveness of the manager is clear-cut

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Answer: Wrong – False

Q75: The sender of an encoded message is called the medium

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Answer: Wrong – False

Q76: The subordinates who report to the same manager make up a command group

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Answer: Correct – True

Q77: The tendency of workers to put forth less effort when they are in a group than when they are alone is known as social loafing

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Answer: Correct – True

Q78: The term “data” refers to raw, unsummarized facts

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Answer: Correct – True

Q79: The term “diversity” includes differences in gender and age, but not in sexual orientation or socioeconomic background

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Answer: Wrong – False

Q80: The theory of motivation that focuses on the fairness of work outcomes relative to work inputs in referred to as equity theory

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Answer: Correct – True

Q81: The three types of rites are the rites of passage, integration, and enhancement

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Answer: Correct – True

Q82: To be effective, groups need a balance of conformity and deviance

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Answer: Correct – True

Q83: Top-down change in an organization is usually implemented slowly

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Answer: Wrong – False

Q84: Transformational managers are charismatic leaders

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Answer: Correct – True

Q85: Transformational managers freely share information with employees

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Answer: Correct – True

Q86: Two or more people reach a common understanding in the communication process. This is known as the transmission phase

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Answer: Wrong – False

Q87: Two or more people who interact with each other to accomplish a goal is called a group

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Answer: Correct – True

Q88: Two organizations sign a formal agreement to share their resources in specific ways to produce and market a product. This is known as a market structure alliance

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Answer: Wrong – False

Q89: Typically, managers give the overall goals for the team to self-managed teams

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Answer: Correct – True

Q90: Typically, the matrix structure within organizations is very inflexible

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Answer: Wrong – False

Q91: Underpayment inequity exists when a person perceives that his or her own outcome/input is less than or equal to the ratio of a referent

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Answer: Wrong – False

Q92: Using profanity in front of a highly sensitive employee would be quid pro quo sexual harassment

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Answer: Wrong – False

Q93: Valence in expectancy theory is how desirable each of the outcomes available from a job or organization is to a person

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Answer: Correct – True

Q94: When a group meets face-to-face and attempts to generate a wide variety of alternatives as possible solutions to a problem without criticizing them until all of the alternatives have been presented, brainstorming has occurred

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Answer: Correct – True

Q95: When assessing the need for change, managers need only look inside the organization to discover the source of the problem

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Answer: Wrong – False

Q96: When deciding on the change to make, managers also need to identify the obstacles or sources of resistance to change

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Answer: Correct – True

Q97: When it is determined that sexual harassment has taken place, corrective action should be taken slowly

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Answer: Wrong – False

Q98: When leaders are effective, their influence often detracts from goal attainment

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Answer: Wrong – False

Q99: When leaders take steps to ensure that subordinates perform their tasks in an acceptable fashion, this is known as employee-centered behaviour

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Answer: Wrong – False

Q100: When managers select appropriate goals for their organization and then the organization achieves these goals, we say that the organization is efficient

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Answer: Wrong – False
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