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Q1: Who provides necessary inputs for production for an organization

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Answer: Suppliers

Q2: A common reason for poor decisions is that managers fail to specify the criteria that are important for making that particular decision

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Answer: Correct – True

Q3: A cross-functional team can enhance responsiveness to customers by increasing skills and expertise available

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Answer: Correct – True

Q4: A decision to invest in state of the art production facilities is a functional level strategy decision

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Answer: Correct – True

Q5: A division is a collection of departments that work together within the organization to produce a product line or several product lines

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Answer: Correct – True

Q6: A function is a department in which people have the same skills or use the same resources to perform their jobs

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Answer: Correct – True

Q7: A function-level strategy indicates how a function intends to achieve its goals and how it will add value

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Answer: Correct – True

Q8: A functional structure is advantageous because it allows managers to create the functions they need to scan and monitor the task and general environments

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Answer: Correct – True

Q9: A good way for the organization to respond to its changing environment is for the organization to change its structure

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Answer: Correct – True

Q10: A hostile work environment exists when the work place is “poisoned” by the conduct of an employee making the victim of the harassment less productive because of the harassment

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Answer: Correct – True

Q11: A key finding in the research literature is that male and female managers do not differ significantly in their propensity to perform leader behaviours

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Answer: Correct – True

Q12: A major advantage of bottom-up change is that it can co-opt resistance to the change

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Answer: Correct – True

Q13: A major responsibility of top managers is to establish organizational goals

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Answer: Correct – True

Q14: A manager sends a memo to all members of her department explaining a new company policy. This manager is acting in the role of resource allocator

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Answer: Wrong – False

Q15: A manager’s perception about the extent to which his or her effort will result in a given level of performance is called expectancy

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Answer: Correct – True

Q16: A minimum chain of command seeks to decrease span of control

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Answer: Wrong – False

Q17: A plan can be used as a device for controlling managers

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Answer: Correct – True

Q18: A product team structure is one in which employees are temporarily assigned to a cross-functional team and report only to the division manager

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Answer: Wrong – False

Q19: A product team structure, like a matrix structure, requires dual reporting

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Answer: Wrong – False

Q20: A realistic job preview identifies the tasks, duties, and responsibilities that make up a job

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Answer: Wrong – False

Q21: A situation when group members read their suggestions to the whole group and then discuss and rank the alternatives is called the Delphi technique

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Answer: Wrong – False

Q22: A so-called “ethical decision” is one that would be acceptable to the typical, reasonable stakeholder of the organization

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Answer: Correct – True

Q23: A society’s ethics are derived solely from the written values and norms of the society which address how people should interact with one another

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Answer: Wrong – False

Q24: A task environment is the set of forces and conditions that originate with suppliers, distributors, customers, and competitors

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Answer: Correct – True

Q25: A task force is formed to solve a problem in a certain time period

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Answer: Correct – True

Q26: A top-management team is composed of the CEO and the heads of all departments

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Answer: Wrong – False

Q27: According to contingency models of leadership, the behaviours that make a manager effective in one situation are not necessarily the ones that will make that same manager effective in a different situation

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Answer: Correct – True

Q28: According to contingency theory, there is a “one best way” to design an organization’s structure

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Answer: Wrong – False

Q29: According to Maslow’s motivation theory, the lowest level of unmet needs in the needs hierarchy is the prime motivator of an employee’s behaviour

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Answer: Correct – True

Q30: According to the Administrative Model, managers can never have complete information when they are trying to make a nonprogrammed decision because the complete range of decision-making alternatives is unknowable

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Answer: Correct – True

Q31: All teams are groups and all groups are teams

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Answer: Wrong – False

Q32: An informal appraisal is unscheduled to check on progress and areas for improvement

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Answer: Correct – True

Q33: An organizational environment is the set of forces and conditions that operate inside an organization’s boundaries that affect a manager’s ability to acquire resources

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Answer: Wrong – False

Q34: An outcome of the controlling function should be the ability to measure the organization’s performance accurately

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Answer: Correct – True

Q35: Artifacts are the aspects of an organization’s culture that cannot be seen, heard or felt

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Answer: Wrong – False

Q36: Asking an interviewee whether they plan to start a family in the future is legal

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Answer: Wrong – False

Q37: Barriers to entry are illegal

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Answer: Wrong – False

Q38: Before the work begins, the most common type of control procedure is concurrent control

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Answer: Wrong – False

Q39: Bounded rationality refers to the cognitive limits on human decision making as crucial in decision making

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Answer: Wrong – False

Q40: Bureaucratic control is the negotiation of specific goals and objectives for the subordinate to achieve and on which to be evaluated

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Answer: Wrong – False

Q41: Career development is solely the responsibility of the employee

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Answer: Wrong – False

Q42: Communication is the sharing of information between two or more individuals or groups to reach a common understanding

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Answer: Correct – True

Q43: Concurrent control gives managers immediate feedback on the efficiency of the production process

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Answer: Correct – True

Q44: Conflict strategies focused on the whole organization include changing an organization’s structure or culture

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Answer: Correct – True

Q45: Control systems are informal monitoring and evaluation systems that provide managers with information about how well the organization’s strategy and structure are working

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Answer: Wrong – False

Q46: Corporate-level plans are fixed, static plans

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Answer: Wrong – False

Q47: Creating positions like “ethics ombudsman” tends to devalue the priority of ethics in an organization, resulting in a decrease in ethical behaviour in an organization

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Answer: Wrong – False

Q48: Culture can prevent an organization from making necessary changes in the workplace

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Answer: Correct – True

Q49: Decoding is translating a message into understandable symbols or language

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Answer: Wrong – False

Q50: Determining who should be laid off in a business downturn is an example of distributive justice

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Answer: Wrong – False

Q51: Direct supervision of employees is an expensive form of bureaucratic control

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Answer: Correct – True

Q52: Distributive justice desires organizational resources to be disbursed based on personal characteristics the employees possess

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Answer: Wrong – False

Q53: Economies of scale are factors that make it difficult and costly for a business to enter an environment

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Answer: Wrong – False

Q54: Effective control in an organization decreases innovation

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Answer: Wrong – False

Q55: Equity theory stresses that it is an individual’s relative rather than absolute level of outcomes that affects motivation

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Answer: Correct – True

Q56: Escalating commitment is a source of cognitive bias from continuing to fund a project when data illustrates the project is failing

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Answer: Correct – True

Q57: Ethics are moral principles about what is right and wrong

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Answer: Correct – True

Q58: Exclusive power is based in the special knowledge, skills, and expertise that a leader possesses

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Answer: Wrong – False

Q59: Expectancy is a person’s perception about the extent to which his or her effort will result in a certain level of compensation

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Answer: Wrong – False

Q60: Falling trade barriers create opportunities but not threats for organizations

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Answer: Wrong – False

Q61: Feedback control allows managers to anticipate problems before they arise

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Answer: Wrong – False

Q62: Feedback from a performance appraisal system can serve a developmental purpose for employees

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Answer: Correct – True

Q63: Female and male managers differ in leadership behaviours that they perform

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Answer: Wrong – False

Q64: For the typical manager, opportunities and threats which result from changes in the task environment are more difficult to identify than events in the general environment

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Answer: Wrong – False

Q65: Forces in an organization’s general environment affect the task environment

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Answer: Correct – True

Q66: Functional goals and strategies need not be consistent with divisional goals and strategies

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Answer: Wrong – False

Q67: Functional power is a determinant of how favourable a situation is for leading

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Answer: Wrong – False

Q68: Heuristics are rules of thumb that simplify decision making

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Answer: Correct – True

Q69: Human resource management engages in attracting and retaining employees to ensure performance levels

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Answer: Correct – True

Q70: Human resources are one of the most important type of organizational resources

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Answer: Correct – True

Q71: In a matrix structure, employees are grouped by function alone

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Answer: Wrong – False

Q72: In an organization, first-line managers typically report to top managers

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Answer: Wrong – False

Q73: In Canada, pay-for-performance programs are more common for unionized than for non-unionized employees

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Answer: Wrong – False

Q74: In determining pay levels, managers should take their organization’s strategy into account

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Answer: Correct – True

Q75: In forming their top management teams, CEOs are urged to minimize diversity

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Answer: Wrong – False

Q76: In general, the larger an organization is, the greater is the number of forces that managers must respond to

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Answer: Correct – True

Q77: Increasing pay levels is one way a career development program provides support for employees

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Answer: Wrong – False

Q78: Increasing the degree of responsibility that a worker has over his or her job is known as job enrichment

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Answer: Correct – True

Q79: Information systems sometimes “flatten” the hierarchy of an organization

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Answer: Correct – True

Q80: Integrative bargaining is based on the principle of a fixed pie of resources

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Answer: Wrong – False

Q81: International expansion is an example of a business level strategy

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Answer: Wrong – False

Q82: Jargon is useful when communicating with people inside the organization

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Answer: Correct – True

Q83: Job enlargement increases the number of different tasks in a job by changes in the division of labour

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Answer: Correct – True

Q84: Job rotation and temporary assignments increase conflict in an organization

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Answer: Wrong – False

Q85: Judgment is the ability to develop a sound opinion based on available information

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Answer: Correct – True

Q86: Keeping group size as large as possible will help eliminate social loafing

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Answer: Wrong – False

Q87: Management by objectives is a goal-setting process in which a manager controls behaviour by means of a comprehensive system of rules and procedures

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Answer: Wrong – False

Q88: Managerial goals should be both challenging and realistic

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Answer: Correct – True

Q89: Managers are using empowerment as a tool to increase their effectiveness as leaders

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Answer: Correct – True

Q90: Managers at all levels and in all departments of for-profit, but not non-profit, organizations are responsible for performing all four managerial functions

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Answer: Wrong – False

Q91: Managers frequently have access to complete information

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Answer: Wrong – False

Q92: Managers of XYZ Company attempt to give the organization a competitive advantage by driving production costs to as low a level as possible. We say that XYZ is pursuing a differentiation strategy

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Answer: Wrong – False

Q93: Managers should form groups with no more members than are needed to provide the group with the human resources it needs to achieve its goals and use a division of labour

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Answer: Correct – True

Q94: Managers should ignore gender differences in linguistic style in communicating with subordinates

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Answer: Wrong – False

Q95: Managers should strive to eliminate all conflict within the organization

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Answer: Wrong – False

Q96: Managers should try to change people’s linguistic styles to fit the organization.

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Answer: Wrong – False

Q97: Managers should use negative reinforcement when they need to terminate an unwanted behaviour in a short period of time

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Answer: Wrong – False

Q98: Managers strive to motivate employees to contribute outputs

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Answer: Wrong – False

Q99: Maslow’s theory states that, once a need has been satisfied, it nonetheless continues to act as a source of motivation

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Answer: Wrong – False

Q100: Mass-production technology utilizes a formal organizational structure with little flexibility

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Answer: Correct – True