Management Book Objective Set Number 121

Q1: The gardening and plant specialist web site, www.crocus.co.uk has a AnswerAnswer: Customer-Focused Orientation Q2: For effective campaign management and customer service in a multi-channel environment, organisations need AnswerAnswer: Data integration across channels Q3: Online customer reviews, collaborative filtering and 360′ degree product viewings are all examples of AnswerAnswer: Online added value Q4: Which of…


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